Store Returns & Refunds Policy -
(of Alt Trading Post Limited)
All items purchased on Alt Trading Post store are covered by UK statutory 14 day returns policy. If you’d like to return your order, please contact us at:
store@alt-trading-post.co.uk
Or by telephone:
(+44) 01634 714886
Refund Terms
- From the date of delivery, you have 14 days to return your item(s). If 14 days have passed, we cannot offer you a refund or exchange.
- At Alt Trading Post, we apply this time limit to notifying us of your wish to return the item. We will usually allow a further 14 days from notification, to receive your returned items.
- To be eligible for a refund, the item must be undamaged, unopened, in its original packaging, exactly as received.
- Once your return is received and inspected, you will receive an email to notify you that we have received the item and the status of your refund.
- All refunds are returned to the source that the original payment was made for your purchase.
- Please be aware that refunds made to Debit/Credit cards are facilitated by your card issuer and can take 3-5 working days to show in your account.
- Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.
Returns
All returned items should be sent to:
Return address:
Alt Trading Post Ltd
PO Box 748,
Rochester,
ME1 9QH
Returns Policy
- You will be responsible for postage costs and ensuring the item reaches us in the same condition received.
*Please note that if the item returned does not satisfy these requirements, we will not accept it.
- We may request proof of condition prior to return, to allow for carrier damage in transit.
- It is recommended that a tracked service is used when returning items. Alt Trading Post Limited can not be held liable for any loss or damage in transit. Any damages/losses that occur when returning an item are your responsibility, as the sender, to claim back from your chosen courier/postal service.
Damaged or Faulty Goods
- We will never knowingly send a faulty or damaged product without your written consent.
- We may occasionally receive stock which has been damaged in transit. In such cases, we will always make the condition known and await your response, prior to sending.
- Your consent to receive an item damaged in transit, does not affect your statutory right to return within 14 days, as described above.
- If we have not obtained consent and you receive a damaged or faulty item, you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.
- Note for damaged cards inside sealed packed products, like Booster packs:
> We do not assume responsibility in the event that a particular card inside a pack is damaged. We will only be able to replace the booster pack (the product purchased) as being faulty and not the individual cards inside.
> In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so. You may choose to pursue this yourself or request our assistance with making initial contact.
> Otherwise, you may return the full contents of the original pack to the return address, as described in our
Returns Policy, for a replacement.
Other Returns
In the unlikely event that the item you receive is not what you ordered, please contact us at:
We will cover the return postage costs, using our chosen shipping method and rates.
Quality Guarantee
Alt Trading Post Limited provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition, sealed packs unless otherwise stated.